Perfect Phrases for Customer Service, Second Edition download free [PDF and Ebook] by Robert Bacal

Perfect Phrases for Customer Service, Second Edition download free [PDF and Ebook] by Robert Bacal year 2010
  • Book name: Perfect Phrases for Customer Service, Second Edition
  • Author: Robert Bacal
  • Release date: 2010/7/14
  • Publisher: MCGRAW-HILL EDUCATION - EUROPE
  • Language: English
  • Genre or Collection: Business, Finance and Law
  • ISBN: 9780071745062
  • Rating: 7.6 of 10
  • Votes: 839
  • Review by: Duke Grimes
  • Review rating: 7.03 of 10
  • Review Date: 2018/11/26
  • Total pages: 256
  • Includes a PDF summary of 28 pages
  • Description or summary of the book: THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIMEYou've heard it a million times: 'The customer is always right.' But let's face it-sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations-and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for:Defusing bad situations before they get worseHandling complaints patiently and professionallySatisfying customers and increasing salesBuilding long-term relationships with important customers
  • Estimated reading time (average reader): 14H13M19S
  • Other categories, genre or collection: Customer Services, Business Communication & Presentation
  • Available formats: GIF, EPUB, OEB, FB2, PDF, TXT, DOC, WORD. Compressed in ALZ, ZIP, ARC, RAR, RZ, BZ2, DMG
  • Download servers: 4Shared, FreakShare, MEGA, Zippyshare, FileServe, FlowCloud
  • Format: Paperback
  • Approximate value: 13.34 USD
  • Dimensions: 127x203x13mm
  • Weight: 236g
  • Printed by: MCGRAW-HILL Professional
  • Published in: New York, NY, United States
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