Customer Service Training 101: Quick and Easy Techniques That get Great Results download free [PDF and Ebook] by Renee Evenson

Customer Service Training 101: Quick and Easy Techniques That get Great Results download free [PDF and Ebook] by Renee Evenson year 2010
  • Book name: Customer Service Training 101: Quick and Easy Techniques That get Great Results
  • Author: Renee Evenson
  • Release date: 2010/10/22
  • Publisher: AMACOM
  • Language: English
  • Genre or Collection: Teaching Resources and Education
  • ISBN: 9780814416419
  • Rating: 7.41 of 10
  • Votes: 89
  • Review by: Skye Hankins
  • Review rating: 7.16 of 10
  • Review Date: 2018/9/16
  • Total pages: 224
  • Includes a PDF summary of 21 pages
  • Description or summary of the book: Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition of Customer Service Training 101 presents proven techniques for creating unforgettable customer experiences. The book covers every aspect of face-to-face, phone, Internet, and self-service customer relations, and provides simple yet powerful tips for:Projecting a positive attitude and making a great first impression Communicating effectively, both verbally and nonverbally Developing trust, establishing rapport, and making customers feel valued Confidently handling difficult customers and situationsNew features include 'How Do I Measure Up?' self-assessments, and 'Doing It Right' examples from the author's extensive customer service experience. Every step-by-step lesson in this comprehensive and inspiring training manual is aug mented with instructive sidebars, a summary of key points, practice exercises, and so much more.
  • Estimated reading time (average reader): 9H23M43S
  • Other categories, genre or collection: Customer Services, Industrial Or Vocational Training, Personnel & Human Resources Management
  • Available formats: LRF, PDF, WORD, RTF, DOC, TXT, GIF, EPUB. Compressed in ZIP, RAR, ARJ, TAR.BZ
  • Download servers: FreakShare, SendMyWay, Syncthing, Uploaded, Google Drive, MEGA, BitShare, 4Shared, MyUpload
  • Format: Paperback
  • Approximate value: 27.69 USD
  • Dimensions: 74x92x7mm
  • Weight: 367.86g
  • Printed by: Not Available
  • Published in: New York, United States
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